Effective Date: [15/07/2024]
1. Introduction：
Nexapay Pte Ltd (hereinafter referred to as “Nexapay”, “we”, “us”, or “our”) is committed to protecting your privacy. As part of a global group providing cross-border payment solutions and related services, this Privacy Notice describes how we collect, use, disclose, and protect your personal information when you use our services.
2. Information We Collect:
We may collect the following types of personal information:
a. Contact Information: Name, address, email address, phone number, and other similar contact data.
b. Identification Information: Government-issued identification, taxpayer ID number, and other similar identification data.
c. Financial Information: Bank account details, transaction history, and payment information.
d. Business Information: Business name, registration details, licensing information, and related business documentation.
e. Technical Information: IP address, browser type, device information, and other technical data collected through cookies and similar technologies.
3. How We Use Your Information:We use your personal information to:
a. Provide Services: Facilitate cross-border payment processing, local currency collection, and USD settlements.
b. Compliance: Comply with legal and regulatory requirements, including AML/KYC regulations.
c. Fraud Prevention: Detect and prevent fraud, money laundering, and other illicit activities.
d. Customer Support: Provide customer support and respond to inquiries and complaints.
e. Improvement: Improve our services, develop new features, conduct data analysis, and personalize your experience.
4. Data Collection Practices: Nexapay may collect personal data at different times, such as:
a. When you access our website and browse through available items, we may collect data such as your browsing behavior, IP address, and interaction with our content.
b. When you contact us through our communication channels.
c. When you purchase from merchants who use us as their payment services providers.
5. Data Usage Practices: Nexapay can use your personal data for specific purposes:
a. Identity Data: For services including payment collections/processing, refunds, fraud prevention, and compliance with legal obligations.
b. Financial Data: For payment collections/processing, refunds, fraud prevention, and compliance.
c. Technical Data: For payment processing, fraud prevention, behavioral analysis, and system improvement.
d. Usage Data: For managing our relationship with you and preventing fraud.
6. Data Recording: We may record your activities to create logs (records of activities on websites, applications, and products), including IP address and actions taken on the platform. This helps us monitor the platform for fraud and security threats.
7. Data Sharing and Disclosure: We may share your personal information with:
a. Affiliates and Legal Entities within the Nexapay Group: For operational and compliance purposes, including cross-border remittance processing provided by Nexapay Fintech Ltd. (Canada).
b. Service Providers: Who assist us in providing our services.
c. Regulatory Authorities: As required by law, including compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
d. Business Partners: To facilitate transactions and services.
e. Others: With your consent or as required by law.
8. International Transfers: Your personal data may be transferred to and processed in countries other than your country of residence, including Canada, where Nexapay Fintech Ltd. operates the cross-border remittance services. Data collected from LATAM (Brazil) or sellers in China or Asia is securely stored and processed according to applicable regulations. We ensure that appropriate safeguards, such as standard contractual clauses (SCCs) or binding corporate rules (BCRs), are in place to protect your data during international transfers, in compliance with applicable regulations, including GDPR.
9. Data Storage and Retention: Your personal data will be stored securely. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice and comply with legal obligations.
10. Your Rights: Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Portability
- Withdraw Consent
11.Data SecurityWe implement appropriate technical and organizational measures, such as encryption, access controls, and regular security audits, to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We comply with applicable data protection laws, including GDPR.
12. Changes to This Privacy Notice: We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on our website and updating the effective date.
13. Contact Us: If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us at:
NexaPay Pte Ltd 68 Circular Road, #02-01, 049422, Singapore Email: Contact@b2b-nexapay.com