Cookie Policy

This Cookie Policy explains how NexaPay Pte. Ltd. ("NexaPay", "we", "us", or "our"), incorporated in Singapore (UEN: 202417570W), uses cookies and similar technologies when you visit b2b-nexapay.com and its related public website pages.

This Policy applies to the public NexaPay website. It does not replace the privacy terms contained in merchant onboarding terms, merchant services agreements, BaaS terms, or other agreements governing NexaPay services.

Cookies are small text files stored on a browser or device when a website is visited. We may also use similar technologies, including browser storage, tags, pixels, and scripts, to enable website functions, remember preferences, understand website usage, and provide customer support.

Some technologies are set directly by NexaPay. Others may be set or accessed by third-party service providers acting in connection with our website.

Strictly Necessary Technologies

These technologies support functions necessary for the website to operate securely and correctly. They may be used for security, network management, session continuity, language or privacy preferences, and other essential website functions.

Analytics Technologies

Analytics technologies help us understand how visitors find and use the website, which pages are viewed, and how the website performs. We use this information to improve content, navigation, performance, and user experience.

Our current analytics services include Google Analytics and Baidu Analytics (百度统计). Depending on the service and visitor settings, these tools may process IP-derived information, device and browser information, referral information, page views, interaction events, visit time, cookie identifiers, and similar usage data.

Customer-Support Technologies

We use Crisp to provide live customer support and manage pre-sales or service-related communications where the Crisp service window is enabled. Crisp may use cookies or similar technologies required to maintain the chat service and may process technical information, contact details, and conversation content when a visitor chooses to contact us.

Category	Provider	Primary Purpose
Necessary	NexaPay and website infrastructure providers	Security, website delivery, and essential preferences
Analytics	Google Analytics	Website traffic, usage, and performance measurement
Analytics	Baidu Analytics	Website traffic and performance measurement, particularly for the Chinese-language audience
Support	Crisp	Live chat and customer communications where enabled

The specific cookies, identifiers, and storage periods used by third-party providers may change when those providers update their services. NexaPay reviews this Policy and its website configuration when material changes occur.

Where required by applicable law, we provide a mechanism allowing visitors to accept or reject non-essential analytics technologies. Rejecting optional analytics should not prevent access to the core public content of the website.

You may also manage or delete cookies through your browser settings. Blocking all cookies may affect language preferences, customer support, or other website functions. Withdrawing consent does not affect processing that occurred lawfully before consent was withdrawn.

Google, Baidu, Crisp, and other website service providers may process information in countries or regions different from your place of residence. NexaPay Pte. Ltd. is based in Singapore, and relevant NexaPay support teams or affiliated entities may also operate in other jurisdictions.

Where required, NexaPay uses appropriate contractual, organisational, and technical measures in connection with international processing. You should also review the privacy and cookie information published by the relevant third-party provider.

Cookie duration varies according to purpose and provider. Some technologies operate only for the current browser session, while others may remain for a longer period unless deleted or blocked by the visitor.

We may update this Cookie Policy when our website technologies, providers, legal requirements, or practices change. We will update the “Last Updated” date when a material revision is published.

If you have questions about this Cookie Policy or NexaPay's use of cookies and similar technologies, contact us: