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Guide 03 · Before you apply
This guide is written for merchants that want to receive sales proceeds from a Brazilian e-commerce platform through a same-name local account. It covers which entity, tax ID and store details to prepare, and how the application is completed online.
Direct answer
What the review looks at is not “were the documents all submitted”, but whether a real, provable relationship exists between the three.
If you only use trade payment links or the PIX API, see the matching option: those two are contracted directly by a non-Brazilian overseas entity, need no Brazilian tax ID or store, and this document list does not apply to them. If you are not sure which route to take, start with how to choose a collection method.
Overseas entity: a non-Brazilian company that has completed onboarding and KYB. A Brazilian company cannot be the direct onboarding entity for Brazilian cross-border collection business.
Brazilian tax ID: a CNPJ (company) or CPF (individual operator). The CPF route is live and already in use by merchants, but it still has to pass the applicable review.
Store: needed to show a real operating relationship between the overseas entity, the tax ID holder and the store.
| Element | What it is | Why it is needed |
|---|---|---|
| Overseas entity | A company registered outside Brazil — in mainland China, Hong Kong, Singapore or elsewhere — that has completed NexaPay onboarding and KYB | The party responsible under the merchant service agreement and for funds management |
| Brazilian tax ID | A CNPJ (Brazilian company tax ID) or CPF (Brazilian individual tax ID) | It determines the account name of the same-name account and the entity the funds belong to |
| Store | A platform store, seller account or sales channel | Shows this is a real operating business rather than a shell entity |
| The relationship between the three | Overseas entity ↔ tax ID holder ↔ store | This is what the review is actually about. The documents, authorisations and relationships have to be real and consistent; if anything is missing, the system receipt tells you what to add |
CNPJ corresponds to a company operator and CPF to an individual operator. Both routes are available; the choice depends on your actual operating entity and who the store belongs to, not on which one is “more advanced”.
Personal or company sensitive information such as identity documents and contact details should only be submitted through the formal application entry in the Merchant Dashboard — not to website forms, email, or the public positions of chat tools.
Sign in to the Merchant Dashboard and submit your application following the on-screen steps. The documents you need are listed on screen.
This website makes no promise about how long account opening takes. The Merchant Dashboard shows the current status during the verification stage (under review, needs more information, or approved); the actual time taken still depends on the applicable institution’s review progress and how complete your submitted documents are.
The CNPJ itself is not the point. What the review looks at is the real relationship between the overseas entity, the CNPJ / CPF holder and the store, and whether the documents can show that the business is genuine.
The account name has to match the approved CNPJ / CPF holder. Opening an account under someone else’s tax ID is a compliance risk, and it will not pass the relationship review either.
The CPF route is live and already in use by merchants. The individual operator route is genuinely available, but it still has to pass the applicable review.
The account is approved independently by the applicable partner bank or payment institution. NexaPay submits the documents online and provides operational support, but does not make the approval decision on the institution’s behalf. Complete documents do not guarantee approval either; if something is missing, follow the system receipt.
Complete it online in three steps:
Check the system email and the application receipt and follow the instructions back to the relevant application. If you hit something the system cannot handle, use the contact option on the page.
Sources
This guide is compiled from NexaPay’s published product pages and compliance disclosures; the publication and last-updated dates are shown in the metadata above.
Apply online
Once you have chosen a method, enter the Merchant Dashboard, fill in and submit the details following the on-screen steps, and the system reviews them automatically. If anything needs to be added or corrected, check the system email and the application receipt and follow the instructions back to the relevant application.